What are your regular reports like?  

Are they providing you with the quantitative information that enables you to run the enterprise? … in other words, information that is

  • timely
  • actionable — in a format (graphical or tabular) that facilitates decision-making
  • measures the right thing, the right way
  • clearly interpretable in terms of its limitations — degree of uncertainty in the measurement, possible biases, …

And how do you know that your reports are covering all the most important aspects of the business, and that you’re not overlooking something vital? 

The Owner Value process produces, as a key output, a description of what you should be monitoring on a regular basis, both in terms of lag indicators (where are we now?) and lead indicators (where are we heading?).

(See Chapter  10 of Analytics for Leaders.)

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