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First, we need to answer the question: What’s needed in a Performance Measurement System?

Think about designing a car. You need two components: the carriage-work, and the engine.

You can think about Performance Measurement the same way:

a framework that helps you to identify the sorts of data that are needed, and
a process for putting the actual measures in place, and using them to address your most pressing business issues, such as falling market share, high staff turnover, increasing community disaffection with your presence, …

So the Opal™ Performance Measurement System uses two methodologies

a framework for performance measures, based on years of research in CSIRO and industry … more
Value Management for Customers, Staff, Community, …  based on an international best practice approach to managing Customer Value that has been enhanced and adapted for other stakeholders by ValueMetrics Australia … more