Opal™ Performance Measurement System

The Opal™ Performance Measurement System aims to provide everybody in your enterprise with the quantitative information they need to do their jobs well.

The Opal™ Performance Measurement System is concerned with Managing Stakeholder Value.

It derives from 2 assumptions:

  1. There are several groups of stakeholders with a vested interest in the long-term success of your enterprise:
    • the owners
    • customer and prospective customers for your products and services
    • your people, and people you’d like to have working in the enterprise
    • your key partners and suppliers
    • the wider community.
  2. You need to understand, in detail, what these stakeholders value, so that you can deliver superior value.

What are the elements of the Opal™ System?

  1. The Performance Measurement Framework (PMF™) comprising:
  1. The enabling process, Stakeholder Value Management (SVM©), a continuous improvement cycle derived from the process of Customer Value Management.

What are the benefits of the Opal™ System?

Managing Stakeholder Value

8 ways the Opal™ System will help you deliver superior Stakeholder Value

What sorts of issues does Customer Value Management address?

  • Why are you losing market share?
  • Which competitors represent the biggest threats?
  • Why are customers only purchasing once?
  • Do you really understand the Value Proposition you are presenting to the market?
  • What do you need to fix, and in what order?
  • What sort of effort will it take?


[See Chapter 5 of Analytics for Leaders]

Our business is helping you improve your business by understanding and delivering what people value.